Support

Something not working?

Most problems with this app are permission problems, and most of those have a one-tap fix in Settings → Permissions. If that doesn't do it, write to us.

Email us [email protected] One person reads this. Replies within two business days. Tell us your iOS version and what you saw.

Questions we get

Why does the app need Screen Time access?

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It is the only way on iOS to know you've crossed a usage threshold, and the only way to put a screen in front of an app. Apple keeps that data sealed on your device, which is exactly why the app can't upload it.

Why are notifications required, not optional?

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iOS does not let the block screen open our app. The tap on that screen sends you a notification, and the notification is the door back in. With notifications off you have to open Spark Break from the home screen every time — it works, but it's clumsy.

Why does it say "about" 2 hours instead of a number?

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The system tells us when you pass a threshold, not how many minutes you're at. We could invent a precise-looking figure; we'd rather round it and say so. Exact minutes are on the Progress screen, rendered by Apple itself.

How often does the app actually interrupt me?

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As often as you asked it to: five, seven or nine times a day. It is a count, not a timer — iOS reports thresholds crossed inside your protected apps rather than wall-clock time, so the app spreads those breaks across the day's remaining ceiling instead of firing on a clock. You also get three skips a day, or one if you turned strictness up.

Does the camera record me during a rep?

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No. The camera counts the movement on the phone, frame by frame, and each frame is dropped as soon as it has been read. Nothing is recorded, nothing is written to disk, and nothing is sent anywhere. If you'd rather not use it, breathing and one-tap actions need no camera at all.

After an iOS update my app list stopped working

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System updates and app reinstalls can invalidate the references iOS gives us for your chosen apps. Open Settings → Protected apps and select them again. Your plan, streak and history stay as they were.

Why can't I see which apps I selected?

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Apple hands us opaque tokens rather than app names, so we genuinely cannot display the list. You can review and change your selection through Apple's own picker in Settings → Protected apps.

How do I cancel my subscription?

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On your iPhone: Settings → your name → Subscriptions → Spark Break → Cancel. Deleting the app does not cancel it. Your history stays in the app if you come back.

How do I delete my data?

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There is no account to delete — Spark Break never creates one. Everything it knows about you sits on your phone, so deleting the app removes all of it. Full instructions →